Shipping

We ship to the UK and the US only for now. If you want to ship to a different country we can try to arrange something for you if you get in touch.

It usually takes 7-15 business days to deliver but depedning on the product it can take longer or shorter.

We will send you a tracking code and the relevant instructions as soon as your order is dispatched.

Returns and Refunds

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 14 days of receiving your order.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name

-Order number

-Product name

-Description of the fault

-Any relevant images

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 14 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

After the delivery date, you have 14 days to return the product. Get in touch as soon as possible!

We pay for the return shipping fees, please read our Refund Policy for more information.

For some eligible products you can, please get in touch with us with the products that you want to exchange and we will be able to give you more details.

Payments

While we understand we don't have the reputation or presence of a large online store, we pride ourselves in our service. We have a combined 20 years of OEM and Wholesale experience.

Your payment and information is handled securely through Shopify and Shopify Payments.

You have full protection with your Bank and Credit Card Company.

All items sold are Brand New.

We use Shopify payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology. 

Simply put: we have no access to your card information.

We currently only support the GBP currency.
If your credit or debit card is in another currency, then you will be charged in GBP depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.